Shipping policy
How much does shipping cost?
We offer customers free shipping with tracking and insurance.
What are your shipping and processing times?
Standard Shipping Times: 5 - 15 working days
Processing Times
Orders can sometimes take 1-4 working days to process after placing the order before shipping out.
Countries We Ship To
We are pleased to offer international shipping to the following countries:
| Continent | Countries We Ship To |
|---|---|
| North America | United States of America, Canada, Mexico |
| South America | Argentina, Chile, Colombia, Costa Rica, Peru |
| Europe | Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Spain, Sweden, Switzerland |
| Asia | Armenia, Georgia, India, Indonesia, Japan, Kazakhstan, Malaysia, Philippines, Singapore, Thailand, Turkey, Vietnam |
| Middle East | Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates |
| Oceania | New Zealand |
| Africa | Egypt, Morocco |
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you need more detailed information, please send us an email at info@memdept.com and we'll help you out!
| Shipping Times | Price | |
|---|---|---|
| United States | 5–9 Days | FREE During Our Sale |
| Canada | 6–12 Days | FREE During Our Sale |
| United Kingdom | 5–9 Days | FREE During Our Sale |
| Europe | 5–10 Days | FREE During Our Sale |
| Australia/New Zealand | 5–9 Days | FREE During Our Sale |
| Rest of World | 7–15 Days | FREE During Our Sale |
*Please expect a warehouse processing time of 1–5 days
These times are estimates and are based on working days; once your order is dispatched, tracking information will be provided via email. All orders are fully tracked, tracking allows you to see exactly where your parcel is and, in most cases, it will also include an estimated delivery date.
When applicable, Retro Games Official will prepay any customs fees prior to the parcel arriving in your country. This will ensure a quicker customs clearance and it also takes the worry/hassle away from you.
SHIPPING ADDRESS
Please make sure to provide a complete and correct shipping address, be sure to include specific details such as street number/apartment number if you have one.
If you find that your order information is wrong, please contact us at info@retrogamesofficial.com with your order number and correct information before the order is shipped out, and as soon as possible.